Comments

8 comments

  • Avatar
    uae00u

    Hello

    My account is suspended ...why???Im baned or that is bug ... what is problem ???In game my nickname is intell

  • Avatar
    Admin

    @IvicaR

    @intell

    Both of your accounts have been banned because violation of term of service, specifically, using of cheat software. We have just verified and this decision is final. If you didn't intend to do so you might have installed a mod-version of the game which contains 3rd party cheating program.

    If you desire to continue playing the game with a new account, please go to App Store or Google Play to install the official build.

  • Avatar
    Incognito0

    I play game on PC Facebook gameroom and i dont have any cheat softwer instaled on my pc.You have serious

    problem on your game if you notice a cheat.I will not play anymore your game...good luck !!!

  • Avatar
    uae00u

    I bought from the game for $ 200 and I bought the show "evolve to 4 star" and I did not get the offer and now say that I played cheat. Well, I returned the money you paid if you think I played cheat.

  • Avatar
    uae00u

    Admin I will wait for any respond for my problem I don't use any hack for the game and I will buy 5 time in the game so if u need kick me just refund my money and close the game for ever my hero is good lvl but if u think I'm play in 3D party why I'm prushed item and gems ?

  • Avatar
    Admin

    Please submit a ticket directly about your personal issues including dispute or refund request. Our customer service team will help you and make sure all your issues get properly addressed. For your cases, if you are proven innocent, they can lift the ban (with compensation) or help you with refund.

    Please include your in-game player name and all the details in your ticket.

    Thanks for your understanding and patience so far with us.

  • Avatar
    Admin

    @intell

    Sorry if we didn't make it clear. We don't need you to submit any of your transaction IDs. Instead, please use the "Submit a request" link at the top right of this page to submit a request to our customer service so we can work with you directly. Forum is for general discussion and we will delete your post with transaction IDs to protect your privacy.

  • Avatar
    DOBRYMIR
    I do not know if I'm writing in the right place.
    So I apologize in advance.
    Today my account has also been blocked. I do not know why?
    My nickname from DOBROMIR.
    I could play today, now no.
    Please help or explain.
    I'm writing through a translator.

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